Job description
Resolving Customer Queries pertaining to Air Tickets;
Coordinating with the concerned Team to effectively resolve Customer Queries
Excellent Command over spoken Russian;
Excellent Customer Handling Skills;
Must Believe in First Call Resolution;
Good Knowledge of Telephone Etiquettes Required;
Ability to handle irate Customers;
Excellent convincing Skills;
Good Listening Skills;
Key Skills
Communication Skills, Customer Service, Customer Support, Customer Handling
Education
UG: Any Graduate
PG: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Perks and Benefits
Pf/transport Allowance
